A LITTLE CLARITY
Questions about Gen?
Answers about creating, models, plans and your account.
Getting started
What is Gen.new?
Gen is an AI creative workspace for chat, images, video, audio and 3D assets. Use Chat for a conversation across tools, focused generators for a specific task, and Studio to organize and refine work on an infinite canvas.
Do I need an account to try Gen?
You can try basic chat and images without an account, subject to the browser’s shared free allowance. An account is required for Studio and paid subscriptions. Anonymous work is tied to your browser; clearing browser data can affect access to it.
What does the free allowance include?
The trial is one shared allowance: 10 text messages or 3 images, not both as separate quotas. Mixed use draws from that same allowance. Free accounts refresh their allowance monthly. Video, audio, motion rendering and 3D require a paid plan.
Can I use Gen on my phone?
Yes. Gen runs in your browser on mobile and desktop. You can chat, upload references and generate from your phone. A larger screen can be more comfortable when arranging a detailed Studio canvas.
Creating with Gen
How are Chat, Studio and the generators different?
Chat combines conversation and creation in one thread. The image, video and 3D generators provide controls for their own task, with a central result and generation history. Studio keeps text, images, video, audio and 3D assets together on a canvas.
Which AI models does Gen support?
The connected catalog includes OpenAI chat and image models, Claude, FLUX, Nano Banana, video options such as H3, Veo, Kling and Seedance, audio and music models, and TRELLIS for 3D. The picker shows models available for the current tool; availability and plan access can change.
Can I edit an image I already have?
Yes. Attach or select it as a reference and describe the change. For example, ask for a new backdrop, a color change or a product-photo treatment. Keep the reference attached and check the result, since AI edits can change fine details.
Can I make an app promo from a codebase?
Paid Studio accepts a codebase ZIP or folder for context, along with screenshots and website links. Ask for a software promo using Motion Studio. Provide the actual visual references you want shown; code alone does not give access to a running private app.
Can I download and share my results?
Use the copy, download and share controls available below responses or on generated assets. Available file formats and sharing options depend on the asset and browser. Review the Terms of Service and any applicable model conditions before publishing your work.
Plans and credits
What do I get for $6 a month?
Starter starts at $6 billed monthly and includes 780K credits per month, full Studio access and access to connected models. Credits are shared across your work; access does not mean unlimited generation. Annual pricing and current plan details are shown on the pricing page.
Why do different generations use different credits?
Usage depends on the work performed and the selected model. Text uses tokens; media can depend on image size, video duration, resolution and other options. Estimates help you choose, and the credit balance limits what you can generate.
What happens when I run out of credits?
Gen shows an allowance or upgrade notice rather than providing unlimited generations. You can choose a plan with more room, or wait for your allowance to refresh where applicable. Unused paid credits do not roll over.
Where do I manage or cancel my subscription?
Open your profile, go to Plans and credits and use Manage subscription to open Stripe’s billing portal. You can manage payment details and cancellation there. Check the portal for the effective date of any change.
Account and help
How do I reset a forgotten password?
Choose Forgot password on the login screen and enter your account email. If an eligible account exists, Gen sends a reset link. Check your spam folder, and use the newest link if an earlier one has expired.
Why might a generation fail?
Possible causes include an unavailable provider, unsupported input, a connection interruption or an allowance limit. Read the message shown in the tool, check your references and remaining credits, and retry deliberately. Avoid repeatedly submitting the same request while it is still working.
How does Gen handle my uploaded content?
Gen processes your inputs and references to provide the requested features and save your work. Depending on the task, relevant content is sent to an AI provider. The Privacy Policy explains storage, providers, analytics and your options in more detail.